Refund policy

Last updated 11 November 2026

The short version

If we have not started building yet, you get all of your money back. Once we have delivered, if something on the package list is missing or wrong, tell us within 7 days and we fix it — or refund that part if we can't.

1. Before the build starts

Full refund, no reason needed. "Started" means we have begun production on your page or materials — usually after your details form is complete. If you paid and then changed your mind before sending your details, you are inside this window.

2. After delivery

You have 7 calendar days from the day we send your delivery email to tell us that:

  • something listed in your package was not delivered, or
  • a delivered piece is wrong in a way that is our mistake — for example the hours or prices you sent are not what appears on the page.

We will correct it, and if it cannot be corrected we refund the part that is affected. If the whole order is unusable because of our mistake, we refund the order.

3. What is not refundable

  • A change of mind after we have delivered, when the package was delivered as described.
  • Content you supplied that turned out to be wrong (an old price, a closed day) after you approved the preview.
  • Money you spent elsewhere: domain registration, printing, advertising, or a designer you hired in parallel.
  • Third-party service fees charged by your bank or card issuer.

4. How to ask

Email chonnom61482@gmail.com with your order reference (the one on your Polar receipt or our thank-you page) and what is wrong. We reply within 3 business days with a decision and the next step.

5. How the money comes back

Refunds are processed through Polar Software, Inc., our merchant of record, back to the original payment method. Once Polar processes the refund, card refunds usually appear within 5–10 business days depending on your bank. Taxes charged on the order are refunded with it, as required by Polar's process.

6. If you think we got it wrong

Write to us first — almost everything is settled in one email. If we cannot agree, you keep any rights you have under the consumer law of the country you live in, and Korean law applies to the contract as described in our terms.