A delivery app you never called is sitting in the first slot of your Google listing, under Order online, with a menu you did not write and a commission you did not agree to. Google gives you three switches for this and no button marked delete. Here is the whole of what those switches do, what they do not do, and the order to press them in — with the exact wording Google uses, so you can find each control on your own screen.
Every step below was read from Google's own documentation on 11 November 2026 — the article on managing online ordering options, the one on local business links, and the menu editor article. Google renames these screens without notice and some regions show the order buttons in a different place, so the wording here is Google's, and a label that has moved is a label you can find by its wording. What we cannot promise is that your provider is removable at all: that depends on the provider, on your agreement with it, and on whether it is telling Google it has a relationship with you.
Two things are worth separating before the steps, because most guides blur them. First, the link on your Google listing is not the delivery business. While it is there, it is the cheapest order a customer can place: no phone call, no website, one thumb. Removing it does not remove the app from your customers' phones. Second, the price on that menu is not yours while the link is third-party. Google's Help says a provider that states it has an authorised relationship with your business is listed automatically — the provider's feed is what fills that menu, and only the provider can change what its feed says.
Do this on a phone, in a private window. Your own browser is the worst possible place to audit a listing.
This is the trap in Google's own documentation, and it is why some owners cannot find any provider to hide.
The section is only offered to profiles Google classifies as serving food and drink, and some profiles fed through the Business Profile API do not get it. If it is missing, the escalation route in step 6 is your only route: write to the provider, then use Google's third-party violation form. You do not need to pay anyone for this, and nobody needs your Google password to do it.
Google's documented control is hide, not delete. Hiding one channel leaves the other one live, which is the most common reason an owner thinks the fix failed.
It does not cancel your agreement with the provider, close your merchant account, or stop the orders that arrive through the provider's own app and website. It does not delete the provider's menu from the internet either. If you want out of the agreement, that is the notice period in your merchant contract — read it before you change anything, and ask for the exit in writing.
An empty slot is not a win. The badge that decides which link a customer presses first is called Business preferred, and Google will give it to your own page for free.
There are two separate problems here and only one of them is fixed by a switch: the menu source Google chooses, and the menu Google transcribes from your website.
Google's menu article says it may transcribe menu data from your website, and links an opt-out for owners who do not want that. That link leads to the Search Console setting “Opt out of display on local search results and other Google properties” — and what it does is not scoped to your menu:
example.com/menu, and you cannot opt out one subdomain on its own.Do not reach for the transcription opt-out to fix a wrong price. It removes your own pages from exactly the place you are trying to win — the local result — and it does nothing about the third-party provider on your listing. Fix the source: keep one correct menu page, mark it as your preferred menu source, and correct the transcribed items in the editor. Save the domain-wide opt-out for the case where a site of yours is being reproduced wholesale somewhere you do not want it.
Hiding is a setting on your profile. What puts a provider there in the first place is the provider's own feed telling Google it has a relationship with you — so a refreshed feed can undo a hide. Plan for it.
Thirty days from today, open your own listing in a private window and check three things: the order button, the first link under it, and the price on the first item of the menu. Feed refreshes, app updates and menu changes all show up there, and none of them send you an email. It is a two-minute check that keeps a hidden provider hidden.
Read from each company's own published merchant pricing. Rates vary by market, by plan and by any negotiated agreement you signed — these are the list prices, not your contract.
| Provider | Commission on a delivery order | Pickup | Checked |
|---|---|---|---|
| DoorDash Basic / Plus / Premier | 15% / 25% / 30% | 6% on every plan | 11 Nov 2026 |
| Grubhub Basic / Plus / All-access | 5% / 15% / 20% + 10% when Grubhub drivers deliver | same marketing rate | 17 Oct 2026 |
| Slice Online Growth / Complete Growth | $3.00 per order + $39/mo $2.00 per order + $99/mo | per-order fee applies | 11 Nov 2026 |
On top of these: DoorDash states its app orders carry no separate card processing fee; Grubhub's own calculator lists processing at $0.30 + 3.05% per order, which its pricing page excludes from the percentages above. A $50 delivery order on Grubhub All-access with Grubhub drivers is about $16.83 in fees before tax — a third of the ticket.
The mark-up owners see on a delivery menu is usually not a stranger's doing. DoorDash's own merchant FAQ says a restaurant can set different prices for delivery orders and that many do — that is the operator passing the commission to the guest. The other half of the problem is staleness: a scraped menu keeps the price it had the day it was read, and a discontinued dish stays on it for months. Either way, the price on a third-party menu is not a number you control, and that is the honest case for a link you do control, not the claim that an app is secretly editing your prices.
Run your own volume through the 11-platform calculator → — three years of subscription, setup and per-order fees, next to a page paid for once.
The step above ends with your own URL in the Business preferred slot. That URL needs to be a real page: hours, prices, photos, tap-to-call, and a menu you can change in a minute without a support ticket. ShopLaunch Studio builds exactly that page from one form — $49 once, no subscription, no commission per order, live the next business day.
No. The switch removes the provider's button from your Google Business Profile; it does not cancel an agreement, close the merchant account or stop orders placed in the provider's own app or website. If you also want to stop taking their orders, that is a contract question with the provider, not a Google setting. Read the notice period in your merchant agreement before you change anything.
Google's help says third-party providers who state they have an authorised relationship with your business are listed on your profile automatically. The provider's own feed is what tells Google to show it. That is why the durable fix is a written removal request to the provider, with the hide switches used in the meantime.
Google says updates to ordering options typically publish on Search and Maps within a few hours. If nothing has changed after 48 hours, open the provider again and confirm that both Show for pickup and Show for delivery are off, then Save and Confirm once more. A single channel left on keeps the provider visible.
Not for food ordering. Google documents a Remove link option only for links you added yourself; a third-party food-ordering provider is controlled by hiding it for pickup and for delivery. For booking, appointment and reservation links Google instead requires the provider to process an opt-out request within 5 business days, and provides a third-party violation form when it does not.
The switches are free and sit inside the Google account that already manages the profile; no agency is needed and no one should ask for your Google password to use them. What is worth paying for is the page the link points to, because the price on that page is the price the platform cannot change. ShopLaunch Studio builds that page once for $49 and does not charge per order or per month.
Yes, but the official route is blunter than owners expect. The opt-out Google links from its menu article is the Search Console opt-out of display on local search results, which applies to a whole domain, can be set only for the domain and not for a single folder, and removes already-displayed content within 30 days. It also removes the pages you want found. Correcting the preferred menu source in the menu editor is the smaller tool; the opt-out is the last one.